Questions? We Might Already Have the Answer.
Take a look through the FAQs below. If you can’t find what you need, get in touch and we’ll help you out.
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Check your spam or junk folder and make sure you’re checking the email address used at checkout. If you still can’t find your download, contact us with your order number and we’ll help you get access.
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Contact us with your order number, product name, and a description of the issue. Screenshots are always helpful. We’ll do our best to get things sorted as quickly as possible.
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Contact us with your order information. Verified duplicate purchases may be refunded in accordance with our Refund Policy.
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Yes. Contact us with your order number and the license you need, and we’ll help you upgrade your purchase.
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Because our products are digital and made available immediately after purchase, sales are generally final. Exceptions may apply for duplicate purchases, defective files, or technical fulfillment errors. See our Refund Policy for complete details.
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It depends on how the mockup will be used and, for commercial work, the size of the company benefiting from it. Visit our License page for a full breakdown of Portfolio, Commercial, Commercial Plus, and Enterprise licensing.
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Sometimes. We take on select custom mockup projects when the scope, timing, and budget are a good fit. If you have something in mind, get in touch with a little about the project, what you need, your timeline, and your budget.
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Yes. Serotonin Studio is an independent design studio, and we occasionally take on select client projects alongside our product work. If you think we might be a good fit, get in touch with some details about your project, timeline, and budget.
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Check your spam or junk folder and make sure you’re checking the email address used at checkout. If you still can’t find your download, contact us with your order number and we’ll help you get access.
-
Contact us with your order information. Verified duplicate purchases may be refunded in accordance with our Refund Policy.
-
Because our products are digital and made available immediately after purchase, sales are generally final. Exceptions may apply for duplicate purchases, defective files, or technical fulfillment errors. See our Refund Policy for complete details.
-
Sometimes. We take on select custom mockup projects when the scope, timing, and budget are a good fit. If you have something in mind, get in touch with a little about the project, what you need, your timeline, and your budget.
-
Contact us with your order number, product name, and a description of the issue. Screenshots are always helpful. We’ll do our best to get things sorted as quickly as possible.
-
Yes. Contact us with your order number and the license you need, and we’ll help you upgrade your purchase.
-
It depends on how the mockup will be used and, for commercial work, the size of the company benefiting from it. Visit our License page for a full breakdown of Portfolio, Commercial, Commercial Plus, and Enterprise licensing.
-
Yes. Serotonin Studio is an independent design studio, and we occasionally take on select client projects alongside our product work. If you think we might be a good fit, get in touch with some details about your project, timeline, and budget.